Sonar Holiday Period Support

Over the holiday period if you require any support please email

Always give us the post code of the location (pharmacy or GP)

Your direct contact Tel number (Mobile if possible)


Make sure you quote the relevant code in the email subject and we will get back to you as soon as possible.


  • S1 - Adding a New store onto their existing Sonar account
    Email with your Sonar account details and address of the store you need added on.
  • S2 - Creating a new Sonar account
    Email with this request and we will email you a template that they need to fill out
  • S3 - Getting logged out when clicking on flu service/CPCS
    Send us an email highlighting the issue and we will forward to the IT team to solve
  • S4 - Forgotten Password
    Email with your full name, user name (if you know it) email address you signed up with and the address of store you work in
  • S5 - CPCS/Flu Issue
    Email with a brief description of the issue you’re experiencing/ screenshots if applicable.
  • S6 - Other
    Email highlighting the issue.


Contact number: 0208 811 2307
(Please note this number will only be answered between office hours- including on Holidays 10am-4pm)